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FAQ/Shipping


Our partners with top global suppliers in order to provide you the best prices and a streamlined shopping experience. Yes, we will provide tracking number that provided by our global suppliers & we do offer a 100% satisfaction guarantee.

I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. 
 
 
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

How can I email your support team?

Our support team can be contacted at: gomustores@gmail.com

What's the usual arrival time for orders?

 

After we receive your order, processing usually takes 1-3 business days and shipping there after takes 5 to 12 business days for Domestic orders and 2 to 5 weeks for international orders.  

24/7 Customer Service Team
Our team of customer service reps can be contacted via live chat or email around the clock. They are fully committed to optimizing your experience with our team every time you place an order with us.